Choosing the Right Channel
20 min
What this lesson is for
Send the message where it belongs.
What it covers
- Email, chat, call, video, in person — what each suits
- Urgency and formality as the deciding factors
- Why a serious matter should not start in a group chat
What to do with this
Work through the points above using the suggested resources on the course page, and bring anything you could not follow to the course discussion. Your instructor reads it.