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Digital Communication and Professional Etiquette
Conducting yourself well online — email, chat, video, social media — and understanding that it is all permanent and searchable.
beginner5 weeks
Hunarsaaz course. Written by Hunarsaaz. The certificate is issued by Hunarsaaz.
- Who this is for
- Students entering work, remote workers, freelancers, and anyone whose professional life happens largely online.
- What you need first
- None.
What this course sets out to do
- Use each digital channel according to its conventions.
- Build a professional online presence deliberately.
- Communicate respectfully across cultures and time zones.
- Protect your own and others' information.
- Recognise that digital communication is permanent and forwardable.
What you will be able to do
- Choose the right channel for a message.
- Write in chat, email and comments appropriately for each.
- Maintain a professional profile that supports your work.
- Handle group chats and shared channels without causing offence.
- Apply basic privacy and security practice.
- Respond to something going wrong online without making it worse.
What you will cover
3 modules · 9 lessons
- Choosing the Right ChannelPreview20 min
- Email and Chat Etiquette20 min
- Video Calls20 min
- Module 1 — Channels and Their Conventions — Quiz
Where this can lead
- Every modern role
- Remote worker
- Freelancer
- Customer support
- Social media staff
These are the roles the skills apply to. Hunarsaaz does not guarantee employment.