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Professional Communication
Say what you mean, to the right person, in a way that gets a result — in writing, in person and under pressure.
beginner6 weeks
Hunarsaaz course. Written by Hunarsaaz. The certificate is issued by Hunarsaaz.
- Who this is for
- Anyone in or entering work — office staff, technicians, teachers, freelancers, new graduates.
- What you need first
- None.
What this course sets out to do
- Write messages that are understood and acted on first time.
- Listen well enough to answer the actual question.
- Give and receive feedback without damaging the relationship.
- Handle disagreement and difficult conversations calmly.
- Adapt how you communicate to the person and the situation.
What you will be able to do
- Structure an email or message so the request is unmissable.
- Summarise a complex matter for someone with two minutes.
- Ask questions that surface what someone actually needs.
- Give specific feedback about behaviour rather than character.
- Raise a problem with a senior person without either aggression or apology.
- Recognise when a conversation should not happen in writing.
What you will cover
3 modules · 9 lessons
- What Good Communication AchievesPreviewVideo coming soon20 min
- Writing That Gets ReadVideo coming soon20 min
- Speaking ClearlyVideo coming soon20 min
- Module 1 — Being Understood — Quiz
- Practical — Rewrite three messages
Where this can lead
- Every role
- Team lead
- Client-facing staff
- Customer support
- Supervisor
These are the roles the skills apply to. Hunarsaaz does not guarantee employment.