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Workplace Communication
Communicating inside an organisation — with managers, colleagues and other departments, including when it is going badly.
beginner6 weeks
Hunarsaaz course. Written by Hunarsaaz. The certificate is issued by Hunarsaaz.
- Who this is for
- Employees at any level, new supervisors, and anyone finding communication at work difficult.
- What you need first
- None. Most useful for people already in a workplace.
What this course sets out to do
- Communicate upward, downward and across an organisation effectively.
- Run and contribute to meetings that produce decisions.
- Handle conflict early and directly.
- Give instructions that are followed correctly.
- Work with people whose communication style differs from yours.
What you will be able to do
- Brief a manager in two minutes.
- Give an instruction and confirm it was understood.
- Run a meeting with an agenda and recorded actions.
- Raise a concern about a colleague appropriately.
- De-escalate a disagreement before it becomes a grievance.
- Recognise where hierarchy is suppressing information you need.
What you will cover
3 modules · 9 lessons
- Talking to ManagersPreviewVideo coming soon20 min
- Giving InstructionsVideo coming soon20 min
- Working Across DepartmentsVideo coming soon20 min
- Module 1 — Communicating in a Hierarchy — Quiz
Where this can lead
- Every workplace role
- Supervisor
- Team lead
- Coordinator
- HR assistant
These are the roles the skills apply to. Hunarsaaz does not guarantee employment.