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Problem Solving and Decision Making
Define the actual problem, generate real options, and decide — including when the information is incomplete, which it always is.
intermediate6 weeks
Hunarsaaz course. Written by Hunarsaaz. The certificate is issued by Hunarsaaz.
- Who this is for
- Supervisors, analysts, business owners, and anyone whose work involves deciding rather than following instructions.
- What you need first
- None.
What this course sets out to do
- Define a problem before attempting to solve it.
- Find root causes rather than treating symptoms.
- Generate options that are genuinely different from each other.
- Choose using criteria agreed in advance.
- Recognise the biases that distort your own judgement.
What you will be able to do
- Write a problem statement that separates symptom from cause.
- Apply root cause analysis to a real problem.
- Generate several distinct options rather than one and a straw man.
- Use a simple decision matrix with weighted criteria.
- Identify confirmation bias, sunk cost and anchoring in your own reasoning.
- Decide under uncertainty and explain what would change your mind.
What you will cover
3 modules · 9 lessons
- Symptom and CausePreviewVideo coming soon20 min
- Root Cause AnalysisVideo coming soon20 min
- Gathering EvidenceVideo coming soon20 min
- Module 1 — Defining the Problem — Quiz
Where this can lead
- Supervisor
- Analyst
- Business owner
- Project manager
- Operations staff
These are the roles the skills apply to. Hunarsaaz does not guarantee employment.